Lead Management
Every enquiry on one pipeline — web forms, sources, follow-ups due, stalled flags and reports — from first contact to new client.
Ships on its ownCOSMOS · Built for NDIS providers
Built for NDIS providers. Ready for your industry.
COSMOS puts the front of an organisation's work in one ordered system: a pipeline from first enquiry to new client, the client register, and staff compliance with expiries flagged early. It was built for NDIS providers and runs every day at Special Care Australia — and we adapt it to other industries, with your stages, fields and words set up for you.
In production with an NDIS provider
Hosted in your region
Lead → client → compliance
What COSMOS does
Three modules. Start with one, add the rest when you're ready.
Work arrives scattered — an enquiry in one inbox, a client's details in a spreadsheet, a staff check someone is quietly remembering to renew. Each COSMOS module takes one of those problems off the table, and each ships on its own.
Client Management
The active client register — details, key dates, case notes — with a self-service intake form that feeds it directly.
Book a Client Management demo →
Ships on its ownEmployee Onboarding & HR
Staff checks and qualifications tracked per person — expiries surfaced early, evidence uploaded against the record, and a "My Info" view for staff.
Book an Employee Onboarding & HR demo →
Ships on its ownModular by design
Pick the module you need first
Every client gets their own COSMOS instance, and each module is switched on for that instance individually. Start with Lead Management alone, or Employee Onboarding & HR alone — add the others later and they arrive in the same system, already connected: a won lead becomes a client, and a new starter's checks are tracked from day one.
- One instance per client, in your branding, hosted in the region you need
- Modules switched on per instance — nothing to migrate later
- Staff pick a workspace at sign-in and see only that module's screens
- Works on a phone — nothing to install
How it flows
How a lead becomes a client
Here is the pipeline as we set it up for an NDIS provider. Yours gets the stages that match how your work runs.
1
New
Logged the moment it arrives, with its source.
2
Consult
First conversation, needs understood.
3
Intake form
The client completes intake; it lands in the record.
4
Agreement
Service agreement in place.
✓
Onboarded
Now a client in the register.
Not proceeding is a stage too — a quiet, recorded exit rather than a lead that simply goes silent.
Industries
Built for NDIS, ready for your field
COSMOS was built for NDIS providers and is live at Special Care Australia. The same modules fit any organisation that turns enquiries into clients and keeps its staff checks current.
NDIS & disability
Referrals, participants and worker screening for registered NDIS providers.
LiveAged care & allied health
Referrals, client care plans and review dates, and staff registrations and police checks.
Tailored at setupRecruitment & staffing
Candidates through screening to placement, and right-to-work and licences per worker.
Tailored at setupEducation & training
Enquiries to enrolment, a student register with family intake, and staff child-safety checks.
Tailored at setupTrades & field services
Quote requests to won jobs, a customer register, and licences and inductions per worker.
Tailored at setupSomething else?
If your work runs from enquiry to client with staff checks alongside, COSMOS probably fits. Tell us how yours runs.
In production
Special Care Australia runs on COSMOS
Our first client, a registered NDIS provider in Melbourne's south-east, replaced inboxes, paper intake and spreadsheets with one system — referrals, clients and staff compliance in their own branded instance.
“Referrals used to live in three inboxes and a spreadsheet. Now the whole team works from one board, and nothing goes quiet without someone noticing.”— Chitra Vig, Director, Special Care AustraliaRead the case study
1
platform, replacing inboxes, paper and spreadsheets
3
modules in one place — leads, clients, staff
AU
first instance live in Azure Australia East
Why the name
Order makes room for care
Kosmos — κόσμος — is Greek for an ordered whole, set directly against chaos. Most work that serves people starts out scattered; that is simply the shape it arrives in. COSMOS is what it looks like when it all aligns.
The company that builds it is called Eleos — ἔλεος, compassion. That word came first, and deliberately: this was never really about records and dates. It's about people, and about turning up for them.
Beyond the product
Need something custom?
Custom builds
Line-of-business software for organisations whose needs don't fit a product.
Integrations & automation
Move data between the systems you already run, without the re-keying.
AI where it earns its place
Document, form and email intelligence — measured leverage, not novelty.
See COSMOS with your own work
A 30-minute walkthrough with the people who built it. Bring a real enquiry or client and we'll show you where it lands.